VL
Vuyokazi L

1 reviews | Active since Apr 2014

15 Oct 2015, 15:20

New business account closed without proper notice

I opened a business account with Nedbank Vincent in East London in June after a long wait because we struggled to get an appointment. I deposited a lot of money in July and made a lot of transactions because I was starting the business. In August I deposited money into my account on the outside ATM in Beacon Bay after 5 pm but the money only appeared two days later and on enquiry I was told that that is the case if you deposit after hours. Strangely enough I was able to make an internet payment same evening but I noticed that I am overdrawn the following morning by the amount I made a payment of and was charged for the overdraft but I kept quiet.<br> I received a call last week that my account is R200 overdrawn and I should deposit money otherwise it would be closed the following day. I was not aware and ran to the bank the following morning and deposited the money but a day later got an sms that my account has been closed.<br> <br> This is such bad service and I feel Nedbank does not care to retain customers, maybe some because I don't believe all customers are treated this way. I should have been give at least a week to sort my account out if I was a valued customer. SAID SEREVICE!!

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Replies (1)
Nedbank
Nedbank's reply15 Oct 2015, 15:53
Official
Hello Vlwana,

We note your frustration with the fact that your concern has still not been resolved.

We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team