New admin manager at Nedbank the client

Menlyn Main Branch New branch on Menlyn I battled to close one of my accounts which took them 2 weeks after several phone calls

Now again handed in my Merchant machine in November at the same branch to cancel , they took the machine the teller at that stage spoke to branch manager or team leader to confirmed They signed and I was promised it will be returned to them to cancel

Still nothing has being done Mercgant called me today to ask what is happening

This is bad 2 complaints in new branch from one client