New account, no card, no service not even service manager

Opened an account a week ago, still no card ordered. Got 3 different responses from consultants and client service manager Bianca Thompson. first consultant states all in order, second one states techinal errors, third states email was send but no card reflecting. Manager states card will not order until Fica is submitted at branch. So whats the use of opening account online, if you still need to go Fica at branch then again to collect card. She then stated if I want to close account, I should visit branch or contact call centre. No effort done to retain me as client. Does Nedbank not care about new business?