New account and horrible service almost immediately

After applying for a credit card on the 25 of november and receiving the approval sms and sending through the documents twice, i have not received my card yet. I called in today to find out what the hold up is, i was told it was still in verification cos someone captured my details incorrectly. On Saturday i was told it was approved, i must wait for delivery.

I opened a new account with you guys with the intention of moving away from my current bank. I have the account for two days and already the service is extremely poor.

The customer/credit card service agent i spoke to was of absolutely no help and is extremely rude.

Great stuff for a start.