Never trust Nedbank with your money

On the 26 April 2022 someone bought using my wife card number that is linked to my account, on that day and time we were together and the card was with my wife at the time. I received a notification for the purchase of R3192,08. A minute later I received another notification saying is reversed at that time I don’t receive anything saying approve purchase or anything. While I was still asking myself about that another notification came that authorised the amount of R3102,06 that was never returned. I called the call centre because it was after hours around 18:32 at that time my balance was R19075,29 after the unauthorised amount it became R15973,23. Then the bank made a promise to investigate the matter. Later on I spoke to the guy called Brian that promised to come back to me till today. From that time I was wondering if my money is safe or not. Today they send me the sms saying my account is closed, how can you close the account while you know that your client is not happy or is scared? They using their powers wrong. You can’t ***** from someone and you make a decision to close the account while there is a problem. My expectations was someone to call me not someone out of the blue decided to close my account. I trusted Nedbank but not anymore.