Never skipped a payment for 13 years now suddenly in arrears and being harassed!

Sick and tired of Nedbank' inability to provide an agreed service! I have a split debit order one on the 28 th and one on the 14th of each month for both bonds. This has been in place for years since I have been with Nedbank Homeloans over 16 years with 2 current bonds registered.

I now received a change in my debit order amount because this has now caused a arrears situation according to them. After I explained this to them on so many times that it is not in arrears and is part of their payment agreement, they keep on phoning me. I want the arrears amount to be rectified on both accounts and the correct debit order re-instated as per the payment agreement. All excess monies to be allocate to my capital.

To make matters worse I am getting harassed now with more than 10 phone calls in the last 24 hours! And now one is willing to listen!