Never in my life again

<p>I took a personal loan with Nedbank a couple of years ago. I then fell pregnant and lost my job whereby I was not able to pay my accounts and fell behind. I have been playing catch up on accounts for the last two years. 4 Months ago I requested a special settlement from nedbank as I qualify as my loan term was up last year July. No one came back to me and I called again and again and again when they finally did get back to me it was in the middle of the month. 4 Months later I have received my settlement amount today. Now I work in the financial services industry and in terms of the FAIS act we are to treat customers fairly. Where does nedbank think it is fair to let a client pay intrest for 4 months before getting back to them. I have done everything in my power to settle this. I have screamed, fought and eventually cried today. Nedbank you have given me the worst experiance of my life. I will never open a transactional account, savings account, credit, persoanl loan, home loan NOTHING with Nedbank in my life again as your consultants do not understand what the FAIS act is about nor what it feels like to be in the situation where you want to settle an account paying heaps of intrest and they get back to you in the middle of the month when you have no more. Really?</p>