Never ever get service from Nedbank

Its the second time i have received terrible service from Nedbank, on a previous occasion went into the branch spent hours opening a new account and they did nothing on they side.....only after complaining they decided to do something bit it was too late, i changed my mind ....now once again, i app**** for an american express credit card, and now received a statement for a charge card but never received a call from them advising the outcome. i never app**** for a charge card but rather a credit card, neither did i receive a card, just the statement requesting payment of R580...