Never bank with nedbank

I recently opened an account via the call center.the lady told me my card will be at the branch within a few days.after a few days I sent her an email and she said the card is at the bank I can go to pick it up.i went into the bank to get my card and to update my contact number as the app is linking to my old cellphone number which I don't have any more.so the lady in the bank said my card isn't there.i asked to update my contact number which was done.i am still without my card and now I cannot access the app because it is still linked to my old number.i was told to contact the help desk.that guy on the phone told me that everything is right now and that I can now setup the app.i have tried it again and it is still linked to my old number.i am absolutely ****ed off right now because my salary is going to come into this account,I have no card and I have no access to the app so I cannot make payments until Nedbank decide to sort this **** out.people told don't go back to Nedbank as their customer service and banking fees are ****.now I see they are correct.