NEVER BANK WITH NEDBANK!!

DISGUSTING SERVICE!!. I opened a bank account with Nedbank 2 months ago and my bank cards still do not work , I have had to keep my old account with another bank open to transfer funds and use my old card . Nedbank has been calling me for years telling me if i open an account with them and switch my debit orders id receive a R200 rebate (LIES). I am under Family banking so I'm supposed to pay 50% maintenance fees yet they charged me 100% ( CALL CENTRE AGENT LIES SAYING I DONT QUALIFY FOR IT) & ( BRANCH AGENT SAYS TO WAIT 3 MONTHS FOR IT ) BOTH DONT HAVE KNWOLEDGE ON THE SERVICES ADVERTISED . I APP**** WITH MY NEW ID &MARRIAGE CERTIFICATE YET THEY OPENED MY ACC WITH MY OLD SURNAME AND RECEIVED BANK CARDS WITH MY OLD SURNAME ?? WHEN I CALL FOR ASSISTANCE, THEY TELL ME TO CALL , WHEN I CALL THEY SAY TO GO TO THE BRANCH .. NO ONE CAN ASSIST ME WITH THE PROBLEMS IM EXPERIENCING AND ALL YOU GET IS FALSE ADVERTISING, LIES AND POOR WORK ETHIC !! I SHOULD JUST GO BACK TO MY OLD BANK AS THIS HAS BEEN THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED