Never Bank with Nedbank.

Unfortunately, I.ve got my HomeLoan through Nedbank. This has been a very big mistake on my side. The only financially wise idea was to either settle my loan or the expensive way was to move to another institution. I've been paying 3 times my monthly installment only to realize that my financial amount is not dropping accordingly. I tried calling their toll-free number just to speak to people that don't know how to help me and clearly don't understand banking. Thats if you can get the call answered. Yesterday I was on the phone to them for 3.5 hours and didn't get sorted out. Today I went into the branch at Woodmead, just to be told they can't help me, and I must use the Toll-Free Number. What a Joke. I only had 3 questions since yesterday. 1(If I'm paying 3x my Installment Why is my Loan amount not dropping accordingly. 2) If I'm paying so much why doesn't my installment drop. 3) What is my settlement amount, and can I get a preferential settlement to kill my Bond (They have given me 2 different settlement figures in 24 hrs. which differ by R10 000,00. But they can't give me a statement from March to present). How *********** are there employees. Nedbank is only about Nedbank. They don't care about their clients or their needs. Take my advice Unless you are hard up to bank at Nedbank. Rather don't be so foolish. I still haven't had any answers through making 30 calls to their help line or going into a branch. What do I need to do to get away from Nedbank. I will gladly settle my bond today to move away. (PS; I also want my title deeds)