Never Bank with Nedbank

I did apply online for a credit card with Nedbank on 10 August 2018, It was approved and the account was opened on 15 August 2018. It is now 30 October 2018 and I still did not get a notification that the card is at the selected branch for collection and my balance is R 405 because of service fees etc... What Service if there is none???? I had to pay R 100 into that account witch I never received the card for and never used just so I don't get a bad credit record. I would like for them to clear the balance for the account I never got the card for and would like my money back. I also would like for them to cancel the account. I haven't even signed for anything at the branch, did not even begin banking with Nedbank and its been trouble from day 1.