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TK
Thabiso K

1 reviews | Active since Feb 2017

16 Feb 2017, 08:53

NEVER AGAIN WITH NEDBANK

<p>I RECENTLY PAID THE CREDIT CARD IN FULL HAVING SPOKEN TO 3 CONSULTANTS FOR THEM TO CLOSE THE ACCOUNT. JUST 10 MINUTES AGO I AM TOLD I CAN ONLY GET THE LETTER ONLY AFTER 15 DAYS AS IT IS AUTOMATED. WHAT IS IRRITATING IS THAT I WAS ADVISED ON A RECORDED CALL THAT ONCE MONEY REFLECTS IN THE ACCOUNT, IMMEDIATELY THE ACCOUT WILL BE CLOSED AND A LETTER EMAILED. THE CONSULTANT NONTHO ZELE VEHEMENTLY REFUSED TO LET ME SPEAK TO A MANAGER THREATENING TO CUT THE CALL. IS THIS HOW NEDBANK TREATS CLIENTS?</p> <p>WHAT A PATHETIC SERVICE FROM THEIR ********** 059 CALL CENTRE. EVEN THEIR CLIENT FEEDBACK WHICH ACKNOWLEDGES THE RECEIPT OF THE COMPLAINT BUT NEVER ACTUALLY DOES COMEBACK WITH A SOLUTION.</p>

0
Replies (7)
Nedbank
Nedbank's reply16 Feb 2017, 09:31
Official

Dear ThabisoKhoza

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Nedbank
Nedbank's reply16 Feb 2017, 09:45
Official

Thank you. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

TK
Thabiso K's update16 Feb 2017, 09:56
Reviewer Update

Is there any time frame to this?

Regards

Nedbank
Nedbank's reply16 Feb 2017, 13:33
Official

A resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

TK
Thabiso K's update16 Feb 2017, 14:53
Reviewer Update

Who is the resolution manager, what are his or her contacts details. These replies are very evasive. Payments and proof are in the banks posession, so what needs to be investigated? Your replies and service are appalling to say the least. Why dont you send me the lettter confirming the settlement and closure of the account, why do you need to investigate?

your replies are the same as your consultant who refused to put me through to the supervisor/manager of the very same call centre that cannot help or resolve this issue.

TK
Thabiso K's update16 Feb 2017, 15:17
Reviewer Update

I just spoke to Kumaren now on ********** 111 and told me there is no such thing as a resolution manager. Do you care to explain who is lying to me now?

TK
Thabiso K's update17 Feb 2017, 08:15
Reviewer Update

I have emailed Bianca and yesterday and some few minutes ago and no reply. 4hrs has come and gone, why havent i received the letter as your clalcentre claimed its an automated system which generates the letter in 24 hrs.

So how long will i be taken for a ride now?