Never again Nedbank

My mother, who has been a Nedbank customer for over 30 years, has convinced me to also open an account with this institution. I also had a credit card linked to an account she had, to assist me in case of an emergency while I was working overseas. This was the worst decision ever. I have not once had a pleasant experience with this bank, except for speaking to consultant Rosanne today. We have both closed all our accounts with the bank due to horrible service and ridiculous bank charges, plus spam. We still receive spam, stating my card has been delivered - closed account?!) and after 5 visits to the bank, they informed me today that my mother's account still states as OPEN. How many times would you like to inconvenience an older lady? As a service industry specialist, this is disgusting. I am truly disappointed in Nedbank and will not ever make use of their services again.