Netbank system failure

I have been trying to open a bank account at Netbank for the past 4 months to invest a lump some of money, since they offer the best interest over a shorter period. However, the system does not pick up my fingerprints. I have been asked by Netbank to verify my prints with home affairs which I did no problem. Went back same problem again, asked me to apply for a new ID which I did, spent a whole day at home affairs sorting this out, finally received a new ID. But still the system does not pick my fingerprints up. I don't know what to do, but feel the bank should me in this matter but everytime I'm being referred back to home affairs.