Negligent, poor service, *********** administration

Nedbank took their fee of tens of thousands of Rands and have messed up at every turn. I'd give them a minus 100 if this was possible.

The latest mess up is they have lost the estate documents. After finalising the estate - my friend based in San Diego asked for documents to be couriered to him in USA - knowing that the postal service is poor in South Africa. Despite this request, the documents were Mailed. They haven't arrived and are untraceable. This is inexcusable.

He has been following up over the past 12 months to enquire about status. They still haven't resolved this, nor apologized, nor made a plan to try trace them.

The head of the section keeps pushing the query to the poor sod who sent off the documents. Where is her accountability? You are not going resolve it by punishing the junior person.