Negligent and Bad Service

<p>I was involved in a car accident on the 25th of November 2017 where a 3rd party lost control and drove into my vehicle head on. I submitted a claim was discharged from hospital, and since then it has been hid and with my insurance Nedbank(Total Loss), I had to submit 3rd party claim on my own, I get no feedback, one of their employees(broker) told tow service I am not covered when I am, and I have been calling to no avail since then. I am actually clueless what to do now. I don't know what was I paying for if the service won't be provided when it's due and why their employee(broker) is giving false.</p>