Negligence and *****-IM NOT AT FAULT

Dear Nedbank Customer Service, I am writing to express my deep frustration and disappointment regarding the ongoing issue of my identity document being used *****ulently to apply for a loan with your bank. Despite my repeated attempts to resolve this matter through GFCFSComplainsEscalation, I have seen no progress or resolution for months. This negligence on Nedbank’s part has severely impacted my ability to access credit and conduct financial transactions. I am unable to take out loans or make purchases on credit because of someone who exploited my personal information, and your failure to address this promptly has caused me significant inconvenience and distress. I expected better due diligence and quicker action from a reputable institution like Nedbank. I urge you to prioritise my case, clear my name immediately, and put measures in place to prevent further damage. If this issue is not resolved swiftly, I will have no choice but to seek further legal advice and escalate this matter through other channels. Please treat this as an urgent matter and provide me with a clear update on the steps being taken to resolve this issue.