Negligence and bad customer service

On the25th February I went to Nedbank in Centurion mall for a loan that was pre-approved online on the 17 of Feb. Faheim Ismail helped me with the contract and gave him all documentation needed. After 2days followed up no response they were either telling me he is busy or went out. Went to another branch to check status contract was not sent. Went to Centurion mall on the2nd of February to confront him didn't have time for me, they gave me Nicole who reprinted the contract and I signed again because the contract is missing with my confidential documents. She assured me she will make sure fees are paid by end of day and said she will write an accompanying nite about the documents. Still on the 4th no response phoned the were oth always not available,checked on another branch application hanging. Went back on the 5th waited 3hrs either were busy or not in asked to see branch manager didn't care but delighted someone of no use. Waited until I saw Nicole she showed me the contract still hanging payslip needed of which I submitted. What kind of bank is this, I held them responsible for any ***** that can appear in my name for losing my docs. Is that how you do customer service shocking!