Negligence

We have a club account at Nedbank and on the 4th of December we went there to put in a notice. On the 11th of December everyone was paid but my funds were deposited into an incorrect account number which was one digit short with my surname spelt wrong. I went to the branch on the 12th 6th avenue Walmer and I was given a proof of payment that's were I noticed the incorrect account number. I was told the funds would be back the following day which was the 13th and I could have the option to withdraw or put in another notice. Teller took my number and would call me soon as funds were in. The 13th the afternoon still no call I went to the bank the manager was called she told me she has been trying to resolve the matter but was struggling to get assistance from capitec. And that she has asked someone high up in the bank to try and resolve the matter as the funds are in capitec's suspense account and capitec should release the funds into my account. She told me someone with connections with capitec was going to capitec to try and get assistance. I then went to capitec to find out myself. I was told nedbank needs to recall the funds if they can see that the funds are in capitec's suspense account they should recall the funds and carry the costs. There's nothing they can do. Today the 18th of December I went to the bank again spoke to the manager and she claims she does not know were the funds are. I've asked her why they can't just recall the funds and she told me she cant and nedbank can't access the funds only capitec can through interbank. This is so frustrating as it is a week now of up and down with no one taking responsibility for their actions and me suffering into process. The service and lies have been frustrating and lack of ownership from the branch and the treatment you recieve being treated like a fool. Why must the client suffer for a mistake made by the bank a years savings unaccounted for?