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Brittaney G

1 reviews | Active since Aug 2018

13 Aug 2018, 15:20

Negligence

I re-opened my bank account and 3 days later they froze my account because of FICA, which nobody told me about. I have handed in my FICA documents on Friday and there is still no response. This is a nightmare because now I cannot use my money!

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Replies (4)
Nedbank
Nedbank's reply13 Aug 2018, 16:10
Official

Dear Brittaney

We have noted your concerns regarding your account that has been blocked due to fica, kindly note that a Resolution Manager will contact you to discuss the matter.

Regards

Client Service Support

Best regards,

BG
Brittaney G's update14 Aug 2018, 10:44
Reviewer Update
When will this be? because I need my money?
Nedbank
Nedbank's reply14 Aug 2018, 10:55
Official

Dear Brittaney

Your complaint will be allocated to a Resolution Manager and contact is made with 24 hours of logging your concerns.

Regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply14 Aug 2018, 15:32
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,