Neglectful Enraging Disdainful Bank

<p>After a failed ATM transaction in another african country (3 Dec 2015), we requested a refund of the amounts debited though no cash was delivered. Filled in a complaint form and submitted proof: ATM receipts showing 0 amounts and account statement . Silence... Upon enquiry at the branch, we were informed complaint was lost. We filled it in again. Lost again. 3rd time lucky? Submitted again. No response. In fact, a letter was sent by snail mail (not email) to a post box address not in use for over 15 years. Well done Nedbank, get to know your customer! Worse. The response related to dates and transactions which are not the subject matter. Since then, sent several emails to clarify, went to visit the branch manager, spoke to a number of people, yet nobody ever provides qualified feedback to resolve the matter. By now, nearly 7 months later, I'm shocked and disgusted how Nedbank can possibly think ignoring a complaint with all supporting documents will just go away on its own?</p>