NS
Nobuntu S
1 reviews | Active since Sept 2018
11 Aug 2020, 12:34
Neglected client
I wrote on Friday about how frustrated I was with Nedbank service regarding my gyser claim. I am now on my second week without a gyser and no one from the company has bothered to contact me. They have approved my claim and declined it without mentioning anything to me. Bare in mind that I have paid them the basic excess and I have waisted my airtime and my time to run after them. I have never claimed on my Nedbank insurance for full 4 years. I have never missed one payment for my insurance or bond. I always took accountability for my finances especially my contracts with them. This is a spit on my face. I will continue to wait for them. When they feel like they want to provide the service that I am paying for, they can contact me.
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Replies (1)NS
Nobuntu S's updateReviewer Update
13 Aug 2020, 17:26Good day,
I would like to bring feedback and advise that a lady by the name of Nono Kekae contacted me and she was very helpful. She listened to my consents and because she couldn't assist me she escalated my query to her manager. She contacted me the same day with positive feedback and resolution. I am happy and cannot wait for my gyser to be fixed again. Thank you so much Nono Kekae I am grateful
I would like to bring feedback and advise that a lady by the name of Nono Kekae contacted me and she was very helpful. She listened to my consents and because she couldn't assist me she escalated my query to her manager. She contacted me the same day with positive feedback and resolution. I am happy and cannot wait for my gyser to be fixed again. Thank you so much Nono Kekae I am grateful
NS
Nobuntu S's update13 Aug 2020, 17:26
Reviewer Update
Good day,
I would like to bring feedback and advise that a lady by the name of Nono Kekae contacted me and she was very helpful. She listened to my consents and because she couldn't assist me she escalated my query to her manager. She contacted me the same day with positive feedback and resolution. I am happy and cannot wait for my gyser to be fixed again. Thank you so much Nono Kekae I am grateful
I would like to bring feedback and advise that a lady by the name of Nono Kekae contacted me and she was very helpful. She listened to my consents and because she couldn't assist me she escalated my query to her manager. She contacted me the same day with positive feedback and resolution. I am happy and cannot wait for my gyser to be fixed again. Thank you so much Nono Kekae I am grateful