Negative. Profile Report

I Mrs L. Mokone (Scheepers) has a home loan acc with Nedbank. There has been some misunderstanding and discrepancies with regards to my bond acc repayment which has been done through Capitec bank. I'm am in posession of all the document on proof of payments made. Which according to me has been resolved, but the frustration that I'm experiencing currently is that Nedbank has given a negative payment profile of me to Experian Credit Bureau. As a result this has put my life on hold as I cannot purchase anything on credit. I recently visited some company and wanted to purchase something on credit which was declined. On enquiry and investigation, this matter was brought to my attention. Due to the report given of my payment profile, I am unable to purchase anything. UnlessNedbank Homeloans Devision revoke the report they gave of me to the Credit Bureau concerned.. My life is put on hold and I hope this matter can be attended to as a matter of urgency