Negative balance on Transactional Account

I received an SMS on the 13/10/2025 that a technical error was made on my account which has now left me with a negative balance of -R466 on my account. I was assuming that Nedbank is fixing it but till date it’s not yet sorted and I will be receiving my salary soon for this error to still not be fixed.

I was on a chat with two agents from my banking app. One told me the issue is still being fixed regarding me having a negative balance on my account.

The other agent said it’s because I took more money than I actually had on my account and did not wait for the funds to reflect properly to the correct balance before using more money.

I do not have an overdraft account with Nedbank yet they allowed this to happens for the first time ever and now I have a negative balance because I apparently used more money than I actually had in my account. I need this sorted and fixed immediately as this is an inconvenience to me.