1 reviews | Active since Jul 2016

22 Jul 2016, 07:40

Nedlife insureance

<p>Nedlife has been deducting money from my bank account for 4 years now only to find out its for bobndability of which i have with FNB that gave me a home lone. i spoke to prudence cele from neblife on the 29 of June whom they prominsed that they will resolve in 3 days. i called again on the 20th july and they told they waiting for FNB to send them seetltement certicficate or something. i called fnb myself and they told that they do not have nedbank on their system. </p> <p>i asked the consultalt to give me the proof that i have taken this cover and she hanged up</p> <p>all i want is the proof that i took this policy and my refund</p>

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Replies (1)
Nedbank
Nedbank's reply22 Jul 2016, 07:52
Official

At Nedbank value your constructive feedback, and accordingly take your concerns pertaining to the Bondability insurance policy to heart. Please be assured that we will conduct and in-depth investigation. A resolution manager will be in touch with you to discuss the findings with you directly, and reach agreement on the way forward.

Kind regards

Client Experience Team