nedlife group claim

My husband and I went to the Nedbank at the Phoenix plaza to submit the cancellation of our Nedlife policy, this was done on the 28 April 2015, I called into Nedlife Group yesterday afternoon and they have informed me that no claim was received from us.<br> we were told by the Nedbank consultant that we would receive the money within 10 days.<br> the service received at the Phoenix branch is poor and they are very slow.<br> <br>