NEDIC Policies

Good day,

So here goes. I recently found out when i wanted to cancel my policy with NEDIC that it was already cancelled in 2015. i have explained to them that i still have debit orders that going off on my account so it can not be cancelled if i am still paying for it.

So i gave them the policy numbers that i get when they debit the amounts, just to find out that i am paying for somebody else policies for 3 and 5 years already. I may not get copies of the policy's because it is not on my name, but it has all of my banking details. Can not take it further because i do not have papers. they don't call me back to give me any feedback i am struggling for two weeks now to get this sorted out. The only answer i get is that it is under investigation.

I don't know what to do anymore to get their attention. what disappoints me the most is that there is no one you can go and see to get this sorted out everything has to be done over the telephone not even the Nedbank branches can assist you, and that is probably why nothing gets done. i just want to know how soon this matter will be resolved and get my money sorted out.

Waiting for your feedback ASAP. Please don't give me a telephone number to phone, not good enough.