Nedgroup Life - Pathetic Service

<p>I called to query my Life Cover with Nedgroup Life,I had advised the consultant Kurt Margon that I would like to cancel the policy due to the extremely high premiums.</p> <p>Kurt merely provided me with the cancellation email address.</p> <p> </p> <p>I then went on to question customer retention etc,and Kurt spoke over me even after telling him not to.</p> <p>I then requested to speak to his team leader Shevonne Golsom,who apologized for Kurts misconduct and poor customer service.</p> <p>I then requested to be transferred to the retentions desk ,Team leader advised that she will do so .To my shock and disbelief the call was dropped and guess what " no call back " yet my details were on the system and reconfirmed .</p> <p>Is this what service is at Nedgroup Life????????</p> <p> </p> <p> </p>