Nedgroup insurance worst service ever

<p>Property insurance ( Ned group)</p> <p> </p> <p>I registered a burst pipe and leaking drain on 28 February 2017 claim nr CO ********** 0472.</p> <p>Was told to get quotes.(excess will be deducted from total amount.)</p> <p>Firstly this is terrible that they do not have assessors, or approved contractors for this job. As I work 24 km from home, to make appointments for quotes/meetings. Got 1 quote as other person only told me later not interested in insurance claims. This was the case of a lot of plumbing services.</p> <p>Decided to send the quote, due to 48 km per quote, and urgency.</p> <p>On 1 March 2017 I lodged a complaint, due to no response.</p> <p>On 2nd of March 2017 received a mail stating banking details is required.( see attached). This is stupid as service provider banking details was on quote.</p> <p> </p> <p>On 22 March 2017, unfortunately lodged another claim , Claim no C ********** 73576, Contractor the pool man, in Johannesburg.</p> <p>Firstly why Johannesburg as I live in Pretoria? Contacted them on 23 March 2017, to hear if they will have a look at it on 24th March 2017. The reply is will let me know. After phoning them on 24th they said sorry, maybe Monday.</p> <p>Contacting the claim department on this, they said will get someone . appointing 1 st Tek. Ireceived the sms. Phoning them I was told will be there at 15h00.</p> <p>Person arrived at 16h00, and took photos etc.</p> <p> </p> <p>However on 24 March 2017 at 15.51 received an sms, saying Claim nr CO ********** 0472 , has been approved , Payment should reflect in your account within 72 hrs.</p> <p>1. This is the claim submitted close to a month back. (Should I have left this pipe to leak ?and live in discomfort) .</p> <p>2. Also with mail attached stating that it is fixed. ( Bought all the spares, and friend of mine who knows plumbing helped me)</p> <p>3. Was never informed that the claim was approved, Whether telephonically or via sms, except with the payment sms, also I never informed you that THE work was done SATISFACTORY, by this contractor. Yet he gets paid.</p> <p> </p> <p>According to me THIS IS *****!!!, otherwise I want to be a contractor for Nedgroup.</p> <p> </p> <p> </p> <p>All smse still on phone as proof, if needed.</p> <p> </p>