NEDGROUP INSURANCE RIP YOU OFF BIG TIME

claim logged on 28/07/2015 today 03/09/2015 I called the contractor to find out if the report had finally been sent through to the insurance and he confirmed he had done so last week already and that he is awaiting the go ahead from them to do the job. I then called the bank -one of numerous calls to follow up on response and spoke to the Claims Consultant Sandra Matshaba who firstly advised the roof part of the claim was rejected and only a portion of the internal damages will be paid, she then asked me if she can call me back because the document couldnt open (how did she then advise me of the above when the document wasnt open?) I told her i was very frustrated and that i have been waiting almost 2months for the bank to come back to me and been promised numerous times that they would call me back and they hadnt done so, so i will rather prefer holding...she then immediately came back to say the entire claim was rejected!!!! i asked why and she said this was the feedback given by the contractor when i told Sandra the response i got from contractor she sounded angry and said the contractor wasnt supposed to talk to me about anything they sign a clause to not tell clients -WHY?!!