Nededbank un-assurance

Insurance saga continues. All I am going to say is my son's car was in an accident 6 Feb 2023. It is still being repaired after Nedbank insurance chose the worst panel-beater and took more than a month to do assessment etc. So how can a Polo with R22000 damage take two and a half months? Unbelievable. Then they keep on saying oh, we had to order more parts. To get parts for a VW polo takes two days. Apart from that is it is a bunch of lies, since they had to access the damage and get a quote, therefore they knew the parts needed in the first week? So it is lies, lies lies and they assume all clients are idiots. Lastly they call this the bank with client service?