Nedcover. Cover that takes forever to kick in

Nedcover what shocking service either fm you or yr service providers. More than 7 days since I've reported the major leak in my walls at my home, 2 contractors hve attended and still nothing is being done but meanwhile mould has started growing on my walls and I hve no hot water. Honestly I must say I'm exceptionally disappointed and horrified!! I've always been insured through Nedbank or Old Mutual and never experienced anything like this non-service fm either of those service providers before. You are aware that mould is a major health hazard right? And to make things worse each contractor that attends here takes forever to do their assessment and each has been vastly different. Horrible nightmare service