NedCard's poor service

For the 5th time in 10 months, Nedbank's Card Division has levied Finance Charges on my credit card usage. I pay the full amount owing each month by means of a debit order and do not use my card at ATM's or for purchasing fuel so finance charges should never accumulate. The five charges have resulted in over R2.000 being charged to me. All were subsequently reversed after complaint, but without either an apology or explanation for why this continues to happen. Requests for the contact details of Senior Management to escalate my complaints and have the issue resolved for once and for all, were denied so such complaints are presumably hidden at clerical level without those in authority ever being informed that such issues exist.

This *********** service by a major Financial Institution is totally unacceptable and this Hello Peter complaint serves to notify NedCard's management that an unresolved problem within their systems exist and that I demand and expect their response to my complaint.