Nedbsnk wasting client's time

I received an offer to apply for a credit card with Nedbank. I completed application after receiving multiple smses and emails that my application was incomplete. I called customer service and although the agents were all helpful I have been told I have bern declined due to a number of reasons which do not make sense. I have no current accounts with them but am told that I missed a payment to them...I have zero nedbsnk accounts!!!Dear Nedbank, please stop sending credit offers to customers when you are going to do an itc check,lower their credit score and then decline them for a number of reasons. You are wasting the client's valuable time and resources. You also lower the credit score by doing a credit check yet you go shead and decline the customer over reasons it seems you are not even sure of!