Nedbank...What can we say. Poor Service

Another Poor Service bank...App**** online for a credit card and it was provisionally approved and on the website it stated I must email bank statement or payslips and a copy of my ID which I did immediately to the Email address provided. So email was sent and an email was received saying my documents will be verified and the application will continue. A few days later receieved an sms saying again it has been provisionally approved for X amount. So I waited and a few days later called to enquire on my application and I was told they have not received the documents which is oncorrect. Got cut off eventually and called again and another guy checked and said they did receive the email but one of the attachments is not there which is impossible because an email with attachments will either be blocked completely when seen as Spam or a Virus or ALL the attachments on the email will be blocked but the mail would still be delivered. A few days later spoke again to another person and they said they did get the email with the attachements and everything is being verified. Few days later again called to check and they said the docs have been verified and I will receive a phonecall for a Offer. Few days later again received an sms saying it has been declined due to documents containing incorrect or false information which is untrue so I called again. Then they checked again and said the Application is still being completed / verified but it has not been declined. Few days later again I spoke to someone else who checked and advised it has been approved and the card will be sent to the branch. Did not even receive an sms or call to confirm that. Received an sms saying the card is at the branch. Went to the branch, completed and signed all the documents and then there was an issue programming the card with a pin. After being at the bank over 2 hours they could not help me and said I must come back the next week. Went back and the card wa programmed but only after phoning the callcentre over and over explaining the problem to them and the people at the bank even called the callcentre and could not get help to sort out the issue. During the whole process, calling everytime you have to verify yourself so a message gets sent to you which you have to confirm but not once did I receive that message so clearly that system does not work and then you get transfered to another person who does a manual verification and then you have to explain your entire story again to that person so after plenty of phonecalls and repeating my details over and over it was eventually sorted. But this is not acceptable. The system is obviously broken and this is Banks that works with Clients money. Imagine having a amount invested which is banked by them and you get this type of service. I would rather take my money and shove it under my bed than leave it at this bank. Basically all banks nowadays provide the same **** service. In the previous days the service was all about the customer and both sides were happy. Now we are just another number on a system and ALL our personal information gets shared with anyone. People do not realize how public their personal info are. Your ID numbers, Addresses etc are all available and shared freely. The so called Fica & FAIS act has long gone fell off the bus and all that info is not secure. You can RICA a new Simcard today for a phone, and tomorrow debt collectors and other places are trying to contact you on that number. That clearly shows our lives are not private anymore. If I could I would not deal with banks and unfortunately we cant get paid in cash for everything. So South Africa, be aware of Banks and any other institution claiming to be Financial Service Providers and People offering loans etc. Once they have your info you are *****ed for life. There's no way out of the system and we all will continue to be *****ed all over for these type of places to make money. Poor service Nedbank My first account with you and I am disgusted with the service. Hopefully I never have to go in to the branch again for service.