Nedbank's unwillingness to reverse customer funds

I had funds transferred from my FNB business account to my Nedbank Business account on the 19th of February 2019. The transfer was a pay and clear. I was able to do two transactions that day on the nedbank account. The following morning I got a message that the account was closed. On following up at Nedbank Clearwater Mall I was told the account had been closed on the 19th of February 2019. I enquired about my funds and was told that the money would bounce back to my FNB account. After waiting 3days I went back to the branch and was told that the money was not with them and I should go to my bank and have them do a funds recall. I did that after a series of being taken to and fro the branches and by the 28th of February 2019 I was told to wait 14 days. On seeing that no progress was being made to resolve my complaint I demanded to have all correspondence in writing . This is when I came across a email from Bankserv from one of the Nedbank personnel detailing where the funds are sitting. Its been two weeks now and I'm still told that IT is tracing the funds we will give you feedback and that has been the story. I regret ever banking with Nedbank, there is no sense of urgency when it comes to helping clients. What frustrates me the most is that the bank knows the suspense account where the funds are but deliberately chose to ignore. I have to spend sleepless nights wondering when I will get the money back will the money is making interest for them. Please if anybody from Nedbank still has a heart to help please do so Kind regards Walter ********** 991