Nedbank's uncaring, useless consultant.

Hellopeter

I app**** for a personal loan with Nedbank last week (07 April 2020). The consultant who helped through the phone seemed fine from the beginning. He was nice and he asked for my payslip which I kindly sent. He told me that there's no need for bank statement because I bank with Nedbank. Our application started at around 11 AM and lasted for about 20 minutes. I sent the payslip by 11:30. From my previous experience with Nedbank's loan application, the process would last for a day. This wasn't my first application by the way. The 'consultant' never consulted me again. I had to beg him to send me a contract to sign. On the 8th of April, I used more than R70 in airtime trying to call the guy. Different consultant tried by all means to connect me with him but he would not pick. On the same day afternoon, around 17:00, he called me and said he is going to send it on Thursday morning. On the 9th he did send it. I signed it and sent it back to him within an hour after I had seen and read the contract. He again did not update me with my application till I received an sms of a missing document. I sent him an email and his response was that he's gonna send it. After that he went quiet again. Today (14/04/2020 I tried calling him with no success. I was kept waiting on the line for more than 20 minutes on 5 different occasions till one female consultant picked up. Do you know the pain of having load R30 airtime back-to-back because of a "very busy consultant?" The lady tried connecting me with him to no success. I have sent him 2 emails begging him to update me. He doesn't care for a customer that has never missed a single loan payment and who has banked with Nedbank for more than 6 years. I am so appalled and I have sent him an email begging him to just cancel my loan application because it is a daunting and painful process. To me, he seems clueless, careless and less supportive. He lacks basic customer relations.

To be honest, if there was a zero rating star, I was gonna check on it. The guy left me a very poor client experience. I always thought Nedbank value it's clients, but it seems I was wrong.