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kK
kennyphelps K

1 reviews | Active since May 2016

11 Jan 2018, 14:25

Nedbank's 'Talk To Us' is clearly a joke

I sent Nedbank suggestions through the 'Talk To Us' option on their website. This was done on the 5th of January. The reference number is FI ********** . I have not received acknowledgement of the message, referrals to individuals or progress updates. Nedbank, this is cute and all but I will not play games. Address my concerns ASAP, I have no problem removing your business from my life. You have my details so make sure you update me as to the way forward.

0
Replies (5)
Nedbank
Nedbank's reply11 Jan 2018, 14:35
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

kK
kennyphelps K's update11 Jan 2018, 15:03
Reviewer Update
All future correspondence will be done via e-mail Nedbank. This provides evidence of consultation. I await an e-mail to provide a solution to this problem. The phone call to ask me about 'internet banking' whilst I was driving did not impress me.
kK
kennyphelps K's update12 Jan 2018, 11:27
Reviewer Update
Nedbank I am still waiting for that e-mail that you promised to send yesterday. Quite interested to see what you have made of the suggestions. Feedback would be appreciated.
Nedbank
Nedbank's reply12 Jan 2018, 11:33
Official

Dear

Dear Kenny Phelps

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team

kK
kennyphelps K's update12 Jan 2018, 15:38
Reviewer Update
Just received your e-mail stating that I was 'unavailable'. You phoned the incorrect cell number. I trust that you'll find my cell number since you found my name and surname.. Thank you for proving your incompetency Nedbank. Bear this in mind when I close all of my accounts.