NEDBANKS STAFF IGNORES CLIENTS AND DOES NOT KEEP PROMISES!!!!!!!!!!!

ive been a loyal client of nedbank for a very long time and it puts a very bad taste in my mouth that nedbank is now ignoring me and not assisting me with a issue they caused, i lodged a complaint with nedbank in august 2020 for after covid and after the covid relief they cancelled my debit order without my consent and put my account as unpaid, they admitted there fault and told me its sorted and will show on transunion corrected in 14 working days, we are now in april 2021 and its still not corrected, one of the credit managers is ignoring me now for more than 3 emails and clientfeedback also does not respond. ALL IM ASKING IS FOR NEDBANK TO CORRECT MY CREDIT PROFILE ON TRANSUNION FOR JULY 2020 ON MY NEDBANK CREDITCARD.