Nedbank’s Silence Is Deafening — Prestige Bank? More Like Prestige Ghosting

I’ve had it with Nedbank. For over 4 months — from 27 June to 9 October 2025 — I’ve been chasing basic service on my business account. And what do I get? Silence. Excuses. Deflection. I’ve sent email after email, raised query after query, and still I’m left in the dark. Not a single proper response. Not even an acknowledgment. Let’s break it down: • I was migrated to a platform with hidden fees, despite being told it was “free” and “given to clients.” • I’ve been charged for statements I never agreed to, and promised reversals that never happened. • I’ve asked for help with merchant services, only to be brushed off and told to “call” — without being given a number. • I’ve requested a change of address since February. It’s now October. Still not done. • I’ve asked for a banker to speak to. I don’t have one. I’ve asked for a meeting. Nothing. • I’ve followed up repeatedly, only to be told “emails waste time” and “I have a big portfolio.” Excuse me? I pay Nedbank fees. I pay for service. I’ve stayed loyal despite offers from ABSA, FNB, RMB, and Capitec. And this is how I’m treated? I’ve spent hours chasing answers. If Nedbank won’t respect my time, maybe they’ll respect an invoice — because I’m done wasting mine. And to this day — I still haven’t received a response. Nedbank: You’ve failed me. Fix this. Or I walk.