Nedbank's Shockingly Inept Refund Process

I am writing to express my extreme dissatisfaction with Nedbank's refund process, specifically regarding my closed credit card. Despite explicitly agreeing on a repayment plan with the bank, I have encountered an appalling level of incompetence and negligence throughout the entire process.

I have been in correspondence with Pule Masego, a Nedbank agent, since the 20th if August 2024 regarding the refund of R3950 to my closed credit card. Despite providing all the necessary documentation as requested, including proof of payment, a one-month bank statement, and proof of refund, I have been met with an utter lack of progress.

Ms. Masego repeatedly assured me that the refund would be expedited once the necessary documents were received. However, after numerous follow-ups and promises of a swift resolution, I have been informed that my refund has been declined by Nedbank's Admin department.

This decision has come as a complete shock, as I have been consistently misled and provided with false information regarding the status of my refund. To add insult to injury, Ms. Masego has failed to respond to my multiple inquiries following the notification of the declined refund.

I demand immediate action from Nedbank to rectify this situation. I will not hesitate to escalate this matter further, including releasing my communications with Ms. Masego to expose the bank's incompetence.