Nedbank's service is getting poorer and poorer

We need 6 year old bank statements for SARS. At Nedbank Strand branch we were told that they would charge for them in the bank a fee of R80 but that we could call the service number and they would email them to us for free. As usual the information which we got from the staff was once again wrong. We went to another branch were we also got some wrong information but at least we found out that the statements via email from their service center cost R50 (!!!) per month. How they can rip people off. But anyway, we need them and were prepared to pay. The call with the guy from Nedbank took about 20 minutes as they asked us many questions and he had to ask colleagues a few times as he seemed to be not really qualified. It was then confirmed that we have to pay R50 per statement and that it takes up to one week. One week! For what? To email a few bank statements! Anyway, after almost two weeks we called again as we have a deadline at SARS and we must urgently submit. We were told that they were not sure if we really want to pay R50 per statement and rather wanted to confirm with us! How stupid can one be? We order and confirm bank statements from 2019 and also confirm the ridiculous rate of R50 but they don't send it to us as they thought it would be too much money. We tried to be calm and patient again and were told that we should have the statements latest by today which was another waiting time of 4 days. It is now 21h00 and obviously nothing happened and we can not send SARS the statements as Nedbank is not able to assist with bank statements. Terrible service as usual.