Nedbank's selfie function is the worst

Nedbank is proving to be the worst bank ever. I recently purchased a new phone, adding all the other banks was a breeze from the comfort of my own couch except for Nedbank. Apparently they can't match my selfie to the Home Affairs records so I thought I'd be assisted at a branch, boy was I wrong. Upon arriving at Nicolway branch I thought I was in luck because I was the only client on site, took my ticket and waited to be called. 15 minutes later I approached one of the consultants to ask if I got a wrong ticket since everyone was just pressing their cellphones while I waited. He asked me to take a seat so he can assist. He advised me to login on the app again try the selfie function one more time. He couldn't do anything to assist, a week later I still can't access my money. Nedbank, next time train your employees before you roll over to new systems.