Nedbank's ridiculous inoperativeness

I made a payment to an inactive bank account. I contacted the call centre and I was advised that Nedbank is unable to reverse payments. I was asked to fill in a recall form and I will be charged an amount of R375 for them to reverse the amount paid to the inactive account. I have never heard of such absurdity. I have been a Nedbank client for 5 years and it looks like I will have to switch my bank because Nedbank unfortunately cannot assist with human error.