1 reviews | Active since Oct 2012
NEDBANK'S REFUSAL TO ASSIST WITH STATUS OF ACCOUNT IN WRITING.
Good day,
I am very disappointed with Nedbank's Legal/Collections department for the last month.
I have requested the status with regards to a credit card account (which have prescribed) in writing and was promised by various agents that said letter would be ready within 5-7 working days (initially), thereafter I had to wait 3 working days (still no reply) and finally it was 2 working days(which was last week). Up until this point NO ONE HAS GOTTEN BACK TO ME or sent me the necessary paid-up letter and/or letter of prescription regarding this account.
When you call no one gives you reference numbers when you log queries and state that you must use the date and your ID as reference. It seems they are playing hardball or flat out refusing to assist me in this matter.
I thus have no choice but to log a complaint with the Banking Ombudsman as I have no confidence anyone will assist me at this point.
Severely disgruntled, Clinton
I have once again called their legal department on *** and was advised that they have received my previous communication and could not tell me why no one has contacted me in weeks regarding my prescription letter request.
So for the 4th time this month they will escalate this matter to whomever and to give them 48 hours to assist with this issue. I find it unacceptable that it was escalated 3 times prior to this and no one is able to assist with this. I have asked for a supervisor or manager to call me back.
I will provide feedback in due course.
Regards,
Clinton
I have once again called their legal department on *** and was advised that they have received my previous communication and could not tell me why no one has contacted me in weeks regarding my prescription letter request.
So for the 4th time this month they will escalate this matter to whomever and to give them 48 hours to assist with this issue. I find it unacceptable that it was escalated 3 times prior to this and no one is able to assist with this. I have asked for a supervisor or manager to call me back.
I will provide feedback in due course.
Regards,
Clinton
I would like to express my sincerest gratitude and thanks to Keiasha for promptly attending to my request for a prescription letter.
The way she was diligent, never interrupting, allowing me to air my grievances and ultimately being able to not just escalate but to follow through and get the matter resolved. It is something to be proud of as a business. If only all your agents had the same optimism and eagerness to resolve a client's complaint then your ratings and business no doubt would shoot through the roof!
It has brought to a close 3 difficult weeks of myself trying to get my credit profile in order so I can buy my family a home. I am now one step closer to realising this dream.
I thank you again Keiasha, keep up the excellence you provide to your clients.
Regards,
Clinton
I would like to express my sincerest gratitude and thanks to Keiasha for promptly attending to my request for a prescription letter.
The way she was diligent, never interrupting, allowing me to air my grievances and ultimately being able to not just escalate but to follow through and get the matter resolved. It is something to be proud of as a business. If only all your agents had the same optimism and eagerness to resolve a client's complaint then your ratings and business no doubt would shoot through the roof!
It has brought to a close 3 difficult weeks of myself trying to get my credit profile in order so I can buy my family a home. I am now one step closer to realising this dream.
I thank you again Keiasha, keep up the excellence you provide to your clients.
Regards,
Clinton