Nedbank's recklessness

On the 31st of October money got lost from my card due to card *****. I immediately reported the case with Nedbank got a case number and that was the last time Nedbank took my case seriously😏. It's being weeks, there's no update nor communication on whether I'll get the money back or how that money got lost, I expected them to return to me after 17 working days but still dololo. I want my money back 😡😡this bank's negligence got my money ****** and they are not taking accountability for it. When I call the card ***** department my call always gets dropped or I wait on call for hours with no response. I send emails all the time no one responds the last time they sent an email stating that Sandra Mthembu will update me yet nothing happens still. I want my money R3000 ****** from my card yet no one says/does anything.