Nedbanks Poor Service and ********* business service !

I had been to Nedbank to do a deposit on Tues the 6th of March 2018. I had followed the prompts however for some reason the machine jammed and went offline. I went into the bank and explained to the teller the issue I had and advised him that I needed to make a deposit withing 7 days and that I needed to be refunded within three days so that I can secure my booking at the municipality for their services.

I queried on Fri the 9th of march and was told there was no feedback from the ATM Operations team. I then was left with no choice but to do the deposit and then go back to Nedbank on Monday the 12th of March 2018 and notify them that I had paid the municipality and that they should refund me ASAP as they where over their turnaround time. Upon querying my refund I get told that the money has been paid to the municipality and that I cant get a refund. I tried contacting the municipality for a refund and I get told that I have signed an agreement to say that the deposit is not refundable?????????? its now my loss !!!! Absolutely disgusting service from Nedbank....Its shocking to know that this is the kind of service Nedbank offers. Thank god I don't bank with them and it was just a deposit I had done to see their service.