Nedbanks Poor Service and Contact centre incompetence

The bank send me a sms to collect my company's small business cheque account card at Westgate. I collected the card yesterday at the bank, after two hours I went to the Hardware store to purchase some supplies. The new card declined and when I contacted the conatct centre they kept putting me through to different agents (7 in total) this while standing at the till point for more than 40 minutes. Every time I must explain the issue to each agent then they ask me the same questions and put me on hold then a new agent takes the same call. I've been with Nedbank for over 25 years and I must say this was very dissapointing and their agenst are *********** and they didnt bother to call me back after I used my own airtime to speak to so many agents for almost a hour. The new card was reported ****** apparently, how in earth is that possible when I just collected the new card at the bank and two hours later it shows this incorrect status. This was very embarrasing and now I'm back at the Westagte branch waiting again in a long quee so that they can sort out thier own mess.