Nedbanks poor call centre customer care experience

I had taken out a personal loan and August 2019 was the month for my final outstanding balance that needed to be debited,weeks before the debit order date i had called 4 times and spoke to 4 different consultants assuring me that it will not be my debit order amount but just the small outstanding balance that would be deducted .... And to my dissapointment it was exactly that which happend.... Annoyed and furious requesting to speak to the supervisor because the consultants clearly didnt bother to follow up or action the account correctly... Spoke to Neria where she couldnt answer me as to why the whole amount got debited but that i should call back the next day... In doing so having a waiting period nothing less than 10minutes which costs me alot before speaking to someone ,got through to another supervisor Jason who tried to explain a way forward but assuring me that a consultant will call me back resolving the issue with refunds and closure on the account... 3 days has gone by already and there was no call from anyone with regards to this matter... If we do not pay on time they are hounding us with calls... To get the sale they always calling and making sure youre comfortable with everything... Its a reputed bank and i did not expect to receive this kind of service ... I know i will never want to deal with them again!